INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

I need to return my purchase - what do I do ?

If you need to return any of your items, you can do so within 7 days of purchase.

You can find more information about Refunds and Returns here.

How long will my order take to be delivered ?

FREE SHIPPING ON ORDERS £200 AND ABOVE

UK STANDARD DELIVERY 3-5 days: £2.99

EXPRESS UK DELIVERY 1-3 days: £4.99

NEXT DAY SPECIAL DELIVERY (order before 1pm): £8.99

Monday - Friday

We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow extra time for your orders.

How can I pay ?

You can pay with any of the following valid debit/credit cards and payment methods:

Visa
MasterCard
American Express
PayPal
Klarna Pay later in 30 days
Klarna Pay in 3

You’ll need to give us the same billing address for the card as is held by your credit or debit card company.

We also use the banking verification system that requires your unique password associated with the card used at payment. This securely protects you and us from fraud.

We process your payment at the time you place your order.

I am getting an error message when using the site. What should I do ?

If you see an error message when using the site, try using your web browser's refresh button to refresh the page you are on. It may be a temporary issue that exists between our site and your browser. If you continue to see the error, please let us know by emailing us at: info@mrguild.com Please include as much information as possible, such as the error message itself, the web page address where you are experiencing the problem, the web browser you are using and your computer's operating system. We'll investigate the problem and get back to you as soon as we can

WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PICTURE?

You will receive the exact same product as seen on our website, But please note our photos are taken by a professional photographer and is taken in different scenery and lightings, so please bare in mind these things can make slight changes but we usually put a lot of effort and investment into this so we don’t have any disappointments and misleading.

WHAT IS YOUR RETURNS POLICY ?

Refunds

If you are not 100% happy with your purchase from Mrguild London we operate a simple and straight forward returns policy. Simply return your item to us within 7 days of receipt for a full refund. We will refund a product purchased at a reduced price during any sale within 7 days of receipt, provided it is returned to us in a fully re-saleable condition. We aim to process all refunds within 7 days of receipt.

Exchange’s

To exchange an item please return your item to us with in 7 days of receipt, our exchange system works the same as a refund, We will issue you a refund which then you can re-order the item/s or new sizes as a complete new order directly via our website.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS