Keen’s Mews

ONLINE RETURNS POLICY

NO REFUNDS – EXCHANGE ONLY

Here at Mr Guild London we do NOT offer refunds. Please take this into consideration before ordering any items from us, to avoid disappointment. We understand that this can be quite questionable to some customers however, we have made our policy clear and would urge all customers to bare this in mind before placing an order. By placing an order you will be accepting this policy.

THE REASON FOR OUR POLICY ARE AS FOLLOWING:

1. Our products are extremely unique and we only stock a certain amount of quantities in each design, meaning our products are on very high demand. We do not want other customers missing out on their chance of purchasing one of our suits

2. To prevent people from ordering more than one suit to try on and then return all of the items they do not wish to keep. This is not cost effective for us or the customer

3. Mr Guild suits are not like any other garments and are more fragile than usual clothing. Due to this, they need to be steamed and re-pressed due to the shipping process. This again is neither cost or time efficient.

You have 14 days from receiving your product to return any unwanted items back to us,. We will not, under any circumstances accept an exchange for items that have been sent after the 14 day exchange period. If we find your product has not been returned to us in a fully re-saleable condition, we reserve the right to refuse a exchange for the product/s.

SUIT RETURNS:

When returning an item for an exchange you MUST return the full suit. We cannot accept the exchange of only one or part of a suit.

FOOTWEAR RETURNS:

All footwear MUST NOT be tried on outdoors or on hard surfaces. Footwear must not have any visible scratches on any part of the shoe (especially on the bottom) otherwise an exchange will not be authorised.