Exchange Process

Our exchange process here at Mr Guild is very simple and straight forward. You have 14 days from the day you receive your order to request an exchange. Click the below link to download your exchange form. 
Exchange form

Please ensure you print the form and place it into your returning package. If the 14 days have passed you will unfortunately not be able to access these details. 

Once your item is received by the MrGuild team and passes our thorough quality check, we then provide you with an exchange code via email. You can use the exchange code at the checkout when placing a new order and the total amount you have already paid will be deducted from your new total.

Unfortunately, we do not offer free returns and free shipping will not be included on any order when using an exchange code.

In any circumstances of an exchange you will have to pay for the shipping.

UK £6.99
US £19.99
Other countries £9.99

PLEASE NOTE:The exchange code does not have an expiry date which means you are able to use the code at any point in the future.
Exchange Your Item in Three Easy Steps
Complete
print
Print and Complete Exchange Form Make sure you fill in the exchange form, if you forget to do so we can not process your exchange as we will not know who the order belongs to.
download_icon Download Exchange Form Here
Return
print
Post your item back to us within 14 days of receiving your item. Any returns received after this date will not be accepted.
Recieve
print
Once your item has been received and approved, you will receive and exchange code via e-mail and text.


Still Unsure? Contact us on
whatsapp
Whatsapp +44 800 009 6144