FAQs

You have 14 days from receiving your product to return any unwanted items back to us,. We will not, under any circumstances accept an exchange for items that have been sent after the 14 day exchange period. If we find your product has not been returned to us in a fully re-saleable condition, we reserve the right to refuse a exchange for the product/s.

SUIT RETURNS:

When returning an item for an exchange you MUST return the full suit. We cannot accept the exchange of only one or part of a suit.

FOOTWEAR RETURNS:

All footwear MUST NOT be tried on outdoors or on hard surfaces. Footwear must not have any visible scratches on any part of the shoe (especially on the bottom) otherwise an exchange will not be authorised.

  • UK Express signature protected tracked shipping £6.99 (1-5 days)
  • US Express signature protected tracked £19.99 shipping (1-5 days)
  • DHL Tracking System
  • Please note: our shipping days are Monday- Friday
  • If you place any orders after 11am on Friday or Saturday & Sunday your order will be dispatched on the Monday.
  • We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow extra time for your orders.

You can pay with any of the following valid debit/credit cards and payment methods:

Visa
MasterCard
American Express
Stripe
Klarna Pay

You’ll need to give us the same billing address for the card as is held by your credit or debit card company.

We also use the banking verification system that requires your unique password associated with the card used at payment. This securely protects you and us from fraud.

We process your payment at the time you place your order.

You will receive the exact same product as seen on our website, But please note our photos are taken by a professional photographer and is taken in different scenery and lightings, so please bare in mind these things can make slight changes but we usually put a lot of effort and investment into this so we don’t have any disappointments and misleading.

NO REFUNDS – EXCHANGE ONLY

All Mr Guild London products are produced strictly on order with some parts personalised such as buttons and certain types of stitching.

For this reason, all sales are final and refunds are not available.

Product images displayed are representative of suits manufactured by Mr Guild London. Customers are solely responsible for ensuring all details are correct prior to placing an order.

By completing a purchase, you expressly acknowledge and agree to this policy and waive any right to a refund.