Returns Policy

Our policy: In addition to your legal rights, we also allow return of goods, within 14 days of receipt, for replacement of faulty item/s, an exchange or credit note. Please return the unworn goods to us [cost of postage to be paid by you, our recommendation is to use Royal mail signed for] with labels attached and in the original packaging, with your contact details. Upon receipt of item/s and inspection, we will forward a confirmation email to you before the replacement product is sent or credit note is raised.

“This policy is offered in addition to your legal rights”

Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

 

Returns and correspondence address:-

Mr Guild Ltd

69 Averyhill Road

New Eltham

Kent

SE9 2BJ